The Most Popular Questions Answered By Our Customer Service Team

customer service

The Most Popular Questions Answered By Our Customer Service Team

 

We may be a small team over at OWLR but when it comes to customer service, we go above and beyond to provide the best service possible in a timely and friendly manner. What is a great product when you don’t have great staff behind it to assist you in those times of need right?

By popular demand, our superstar customer service team have collated the top questions asked by our OWLR users in relation to setting up a camera to taking OWLR to the next level.

How do I set up my camera?

For some, it could be a daunting task to set up a new smart home gadget. What cord goes where? Need not to fear as setting your camera up is simple and easy to do – just ask our customer service team who have made life much easier with outlining these simple steps to camera success.

Firstly, simply connect your camera to your WiFi Network or your home router.

On your phone, connect to your Home WiFi or the WiFi to which the camera is connected to.

Open the OWLR app and select the “Find My Cameras” option. The app will then automatically find your camera.

Press Setup and follow the instructions.

During the Setup process, you will be asked whether you would like the app to set up external access.

If you would only like to set up the camera Internally (i.e if you only want to view your camera when you are home), select “Skip”. If you would also like to view your camera when you are outside your home, then select “Allow Access”.

And who-la, your OWLR home security is complete!

What is my user name and password?

As Blink 182 famously sang the teenage anthem for the ages, many of us do question ‘What my name and password again?’ for each device or account we own. There are a few ways to find out by either checking the bottom of the camera for your user name and default password (remember we always encourage you to change the password when setting up the camera) or simply asking the OWLR team.

Look out for OWLR’s next update release of an information button that will alert you to find these details without the hassle.

Why isn’t my external access working?

Before you get all in a fluster, check your UPnP or port forwarding is enabled on both your camera and your router. Your RTSP and your HTTP should not be the same number. It would also be advisable to double-check to see if your IP address has changed as they expire from time to time or that your internet provider has changed it.

 

Why don’t we support a certain feature?

We value your feedback and are constantly wanting to improve to give you the best product. If you would like to make a suggestion on how OWLR can improve its app, please put forward your suggestion.

 

Have a question that needs answering? Visit our Support page.

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